Terms of Use

1. Acceptance

These Terms govern use of the GroupFaces platform, operated by GroupFaces Tecnologia Ltda. (company number [CNPJ], registered at [ADDRESS]). By creating an account, by accepting this document inside the platform, or by using the service, you agree to it. If you accept on behalf of a company, you state that you have authority to bind it. Anyone who does not agree should not use the platform.

2. What the platform does

GroupFaces receives an event's photographs, detects the faces in them, groups the images by person and produces links so each person can find and download their own photos. Facial recognition is statistical: it is right very often, not always, and incorrect groupings or photos that are not found are a possible outcome of the service rather than a defect. Final review of what reaches each person rests with the customer.

3. Account

Registration details must be true and kept current — charges and invoices are issued against them. The account is personal and non-transferable, and you answer for everything done with your credentials; tell us immediately about any unauthorised use. We may refuse, suspend or close accounts holding false data.

4. The photos are yours, and so is the responsibility for them

This is the central obligation of this contract. By uploading images, you represent and warrant that:

• You hold the copyright in the photographs, or are authorised by whoever does to handle them on this platform.
• You have obtained, from the people portrayed, the consent needed for their faces to be processed by facial recognition and for their images to be made available by link — and, for children and young people, the consent of a parent or guardian.
• You can evidence that consent if challenged, and can act on deletion requests from people who appear in the photos.
• You will not upload images obtained covertly, taken where privacy was expected, or intended for surveillance, law-enforcement identification or profiling of individuals.

You are the controller of that data; we handle it on your behalf and on your instructions. If a third party brings a claim against us over images you uploaded, that claim is yours to answer and you will hold us harmless. We may remove content and suspend access, without prior notice, on serious indication that this clause has been breached or on the order of an authority.

5. Prohibited use

You may not:

• Use the platform to identify people without consent, for surveillance, or for any purpose that violates personality rights.
• Upload unlawful content, content that infringes third-party rights, or content depicting abuse.
• Resell, sublicense or present the platform as your own service without a specific agreement.
• Attempt to circumvent usage, billing or authentication limits, including automating access to consume more than was contracted.
• Reverse engineer, extract models from, or automatically scrape data out of the platform.

6. Credits

Processing is paid for in credits (tokens):

• Each processed image consumes the number of credits set by the plan in force at the moment of processing.
• Purchased credits are consumed oldest batch first, and any batch carrying an expiry date lapses on the date stated at purchase.
• Credits granted as courtesy carry no monetary value, cannot be redeemed for cash, and may be granted without an expiry date.
• Consumed credits are not refunded, even if the recognition result disappoints — the processing did take place.
• Unexpired credits remain available for as long as the account exists.

7. Plans, billing and renewal

Plans are charged in advance for the contracted period and renew automatically until you cancel. Price, cycle and currency are those shown at purchase and vary with the account's country. Charges falling due on a weekend or a Brazilian banking holiday move to the next business day; the contracted period does not change, only the due date. Applicable taxes are added as the law requires.

8. Late payment and suspension

If payment has not arrived by the due date, access is withdrawn the following day. On regular plans the subscription stops applying and the account returns to the free plan and its limits. On enterprise contracts the subscription remains — plan, retention periods and renewal intact — and only access is suspended: you still reach the subscription area to see and pay what is outstanding. In both cases, paying the outstanding charge restores access. Nothing is deleted for non-payment before the project's retention period ends.

9. Cancellation and refunds

You may cancel renewal at any time; the service stays available until the end of the period already paid for, and there is no further charge. There is no pro-rata refund of a period already started, except where the law requires one. A consumer who contracts away from business premises has seven days to withdraw, counted from the purchase, under article 49 of the Brazilian Consumer Code; where processing has already been consumed within that window, the refund is reduced by what was actually used.

10. Project lifetime

Every project has a lifetime set by its plan. Once it expires, that project's photographs, derived files and biometric data are deleted automatically, and this is irreversible. Download whatever you need to keep before it expires: the platform is a delivery tool, not a permanent archive.

11. Availability

We work to keep the service available, but it may be interrupted for maintenance, by a supplier failure, or by an event outside our control. We may change, suspend or discontinue features, giving reasonable notice where the change is significant and does not follow from a legal or security requirement.

12. Personal data

How personal data is handled is set out in the Privacy Policy, which forms part of these Terms. It explains, among other things, who is controller and who is processor for each set of data, how biometric data is handled, and how long each thing is kept.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for lost profits, lost opportunity, indirect damage, or loss of data you could have preserved with your own copy. Our total liability, on any cause, is limited to what you paid in the twelve months before the event. Nothing here excludes liability for wilful misconduct or gross negligence, or rights the Brazilian Consumer Code makes non-waivable.

14. Termination

You may close your account whenever you like. We may close it, with notice, for breach of these Terms, unlawful use or prolonged non-payment — and without notice where there is risk to third parties or a legal order. Once the account is closed, projects and data are erased on the timelines in the Privacy Policy, subject to mandatory tax and legal retention.

15. Changes to these Terms

We may change these Terms. Significant changes are announced on the platform before they take effect, and fresh acceptance may be required to keep using the service. The date at the top marks the version in force.

16. Governing law and jurisdiction

These Terms are governed by Brazilian law. The courts of the district of GroupFaces' registered office are chosen to settle disputes, save that a consumer keeps the right to sue in the courts of their own domicile.